We provide our clients with software that allows you to use your PC to connect with the dialer which in turn allows you to use a USB headset to make your calls. 

You can use any softphone that you would like, but we recommend and provide our clients with Counterpath’s EyeBeam. 

You will need to have high speed internet with at least 120 Kbps* (kilo bit per second) for each person using the dialer.

*Kbps stands for "kilobits per second, Mbps stands for "megabits per second. One megabit is equal to 1024 kilobits, so 1.0 Mbps more than 1000 times faster than 1.0 Kbps.

You can find out what your internet connection speed is by going to http://www.speedtest.net

Once the page loads, click on "Go" Be careful not to click on any advertisements.

Once you begin the test, the website will begin testing your down and upload speeds.

Your results will look like the results in the image below

In this example, the download speed is 23.73 Mbps and the upload speed is 8.62 Mbps.

This is high enough speed to  run the dialer